Behind the Wheel of Efficiency: Maegan and the Power of RouteGenie!

Maegan is 360's lead Dispatcher and Scheduler

At 360 Quality Care + Transport Services, we believe that compassionate care starts long before a vehicle hits the road. It begins with people like Maegan, our lead dispatcher and primary scheduler - the quiet force behind the scenes who ensures every ride is timely, safe, and seamless.

Armed with RouteGenie, our state-of-the-art non-emergency medical transportation (NEMT) software, Meaghan has been instrumental in transforming the way we serve our clients. The dispatch teams ability to harness the platform’s advanced scheduling, routing, and dispatching tools has elevated our operations to new heights.

What makes Meaghan and the dispatch team exceptional?

• They use RouteGenie’s intelligent auto-dispatching to match the right driver and vehicle to each trip, optimizing for time, distance, and patient needs.

• With real-time trip tracking, the dispatch team easily have a pulse on every ride, proactively resolving issues before they impact care.

• Dispatchers leverage custom reporting tools to analyze trends, improve efficiency, and ensure compliance with payer requirements.

• And thanks to RouteGenie’s standing order and trip import features, The dispatch team can manage high volumes with precision and grace.

But it’s not just about the tech—it’s about the heart. Meaghan and the dispatch team bring empathy to every schedule that's built, understanding that behind every trip is a patient who deserves dignity and reliability.

At 360, we’re proud to have Meaghan leading the charge. Her work reminds us that innovation is only as powerful as the people who bring it to life.