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NEMT Frequently Asked Questions
Non-Emergency Medical Transportation in St. Louis & Surrounding Counties
Why these questions Matter?
This FAQ page is designed to help our our hospitals, skilled nursing facilities, discharge planners, social workers, and families understand what sets 360 apart as an accredited non-emergency medical transportation (NEMT) provider serving the greater St. Louis region. Reliable medical transportation impacts discharge efficiency, patient safety, and continuity of care. These answers clarify our services, service area, standards, and accountability.
What services does 360 provide?
360 Quality Care + Transport Services is an accredited non-emergency medical transportation (NEMT) provider based in St. Louis, Missouri. We provide:
All services are delivered with professional door-through-door assistance by trained employee drivers.
What areas does 360 serve?
360 provides wheelchair transportation, stretcher transportation, and ambulatory medical transportation throughout:
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St. Louis County
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St. Charles County
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Jefferson County
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Warren County
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Lincoln County
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Montgomery County
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Franklin County
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St. Clair County, Illinois
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Madison County, Illinois
We also coordinate regional transfers when scheduled through our dispatch team.
What makes 360 different from other NEMT providers?
360 operates with employee drivers — not independent contractors. Our team members are background checked, drug tested, professionally trained, and held to measurable performance standards. As an accredited provider, we focus on clinical competency, safety, communication, and accountability — not just ride volume.
Is 360 accredited?
Yes. 360 is accredited through NEMTAC, the nation’s leading accreditation body for non-emergency medical transportation providers. NEMTAC accreditation verifies compliance with national safety, training, operational, and quality standards.
Are your drivers medically trained?
Our drivers receive training in Defensive Driving, CPR, First Aid, patient assistance techniques, and proper wheelchair and stretcher securement. Some hold additional credentials including EMT and paramedic certifications. Drivers are periodically requalified to maintain high safety standards.
How does 360 ensure patient safety during transport?
Safety begins before the vehicle moves. We conduct structured driver screening, vehicle inspections, securement verification, dispatch oversight, and ongoing quality monitoring. Our door-through-door approach ensures patients are assisted safely from origin to destination.
How does 360 ensure reliability and on-time performance?
Because our drivers are employees, we maintain direct operational accountability. Our dispatch oversight, communication systems, and fleet management processes support on-time performance and discharge efficiency throughout the St. Louis metropolitan area and surrounding Missouri and Illinois counties.
How do healthcare facilities schedule transportation?
Hospitals, rehabilitation centers, long-term care communities, and skilled nursing facilities may schedule transportation directly through our booking portal/dispatch team or through our sales department. Individual patients and families may also contact our office to arrange wheelchair, stretcher, or ambulatory medical transport.
Why does quality non-emergency medical transportation matter?
Delayed or unreliable transportation can result in missed appointments, extended hospital stays, delayed admissions, and avoidable readmissions. A clinically accountable NEMT provider improves continuity of care, protects patient dignity, and supports better healthcare outcomes.