360 Quality Care + Transport Services

Effective Date: January 1, 2026
Company: 360 Quality Care + Transport Services (“360,” “we,” “our,” or “us”)

360 Quality Care + Transport Services respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information.

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1) Information We Collect

We may collect the following types of information when you contact us, request services, visit our website, or communicate with our team:

 

Personal Information

• Name

• Phone number

• Email address

• Home address or pickup/drop-off locations

• Emergency contact information (if provided)

 

Service and Trip Information

• Appointment date/time (when scheduling transportation)

• Mobility needs (wheelchair, walker, assistance requirements)

• Ride notes needed to provide safe, appropriate transportation

• Feedback, comments, or service requests

 

Payment Information
If you pay for services directly, we may collect billing information. Payment processing may be handled by a third-party payment provider, and we do not store full payment card details unless explicitly stated.

 

Website Usage Information
When you visit our website, we may collect information such as:

• IP address

• Browser type and device information

• Pages visited and time spent on our site

• Referral source (how you found our website)

 

2) How We Use Your Information

We use information we collect to:

• Schedule and provide non-emergency medical transportation services

• Communicate with you about rides, service updates, and customer support

• Improve our operations, training, and service quality

• Maintain safety, quality assurance, and compliance standards

• Respond to inquiries and provide requested information

• Process payments (when applicable)

• Maintain internal records for business purposes

 

3) HIPAA / Health Information Notice

360 may receive health-related information (such as mobility needs or appointment-related details) that helps us provide safe and appropriate transportation. We take privacy seriously and limit access to information to those who need it to perform their job duties.

Important: 360 is a transportation provider and may not always be considered a “covered entity” under HIPAA. However, we treat sensitive information with care and apply strong confidentiality practices consistent with the expectations of healthcare partners and clients.

 

4) How We Share Information

We do not sell your personal information.

We may share information only as needed for business operations, including:

• With healthcare facilities, care coordinators, case managers, or authorized family members for scheduling and ride coordination

• With service providers who help us operate (such as website hosting, communications tools, analytics, or payment processing)

• When required by law, regulation, subpoena, or legal process

• To protect the rights, safety, and property of our company, clients, employees, and the public

 

5) Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, or misuse. However, no system can be guaranteed 100% secure, and we cannot guarantee absolute security.

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6) Your Choices and Rights

You may request to:

• Review, correct, or update your personal information

• Ask questions about how your information is used

• Request that we delete certain information, where permitted by law and operational needs

To make a request, contact us using the information below.

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7) Cookies and Tracking Technologies

Our website may use cookies or similar technologies to improve user experience and analyze website traffic. You can control cookies through your browser settings. Disabling cookies may affect how certain parts of the website function.

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8) Third-Party Links

Our website may contain links to third-party websites (such as partner organizations or resources). We are not responsible for the privacy practices or content of those third-party sites.

 

9) Children’s Privacy

Our services and website are not directed to children under 13. We do not knowingly collect personal information from children under 13 through our website.

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10) Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Effective Date.”

 

11) Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:

360 Quality Care + Transport Services
Phone: 636-735-3860
Email: Bookings@360Careandtransport.com
Website: www.360careandtransport.com