The Missed Appointments That Changed Everything

Margaret had always been a fighter. At 78, she had weathered more storms than most—heart disease, diabetes, and arthritis that made walking a challenge. Yet, she remained resilient, relying on her skilled nursing facility for care and support.

Margaret continues to thrive

Unfortunately, the in-house transportation department told a different story.

The first missed appointment seemed like a small hiccup—the driver was late, and by the time they arrived, the doctor's office had closed. The staff assured Margaret they’d reschedule. But soon turned into weeks.

By the third missed visit, the warning signs were impossible to ignore. Margaret’s legs were swollen, her breathing labored—signs of worsening edema. The medication adjustments she needed had never happened. Without intervention, the problem spiraled into an emergency.

She was admitted to the hospital. Days in critical care stretched into weeks in rehab—all because of something preventable: missed transportation, delayed care, and a broken system that failed her when she needed it most.

For the facility, this wasn’t just a problem—it was a wake-up call. Every missed appointment put patients at risk, hurt compliance, and damaged its reputation. The administration knew it had to act.

The Solution: 360 Quality Care + Transport Services

Instead of outdated scheduling and unreliable drivers, they now had:

✅ Advanced technology for seamless transport coordination

✅ Compassionate, impeccably trained professionals ensuring top-tier service

✅ Accredited specialists in patient transport and care standards

✅ Real-time credentialing for compliance and trust

How It Works

🔹 Comprehensive Transport Coordination – 360 handles all non-emergency medical transportation, ensuring patients get to appointments on time.

🔹 Priority Medical Transport – A specialized program preventing delays in medical visits, improving patient care, and reducing emergency interventions.

🔹 Technology-Driven Efficiency – Their system streamlines scheduling, credentialing, and compliance for a frictionless process.

🔹 Accredited & Credentialed Services – One of only 12 nationally accredited non-emergency medical transport providers, ensuring the highest standards.

🔹 Cost Neutrality – A model that minimizes financial strain while maintaining exceptional service.

With this change, the missed appointments became a thing of the past. Patients like Margaret received timely interventions, avoided unnecessary complications, and remained healthier.

The result?

Improved health outcomes, fewer hospital readmissions, and a facility that prioritized patient well-being. Because when transportation runs smoothly, care does too.