From First-Class Flight to First-Class Care: A Thought Leader’s Journey

In the latest Summer Edition of NEMTAC Today, readers are treated to an inspiring interview with Steven Newman, Founder of 360 Quality Care + Transport Services. Before he pioneered high-touch non-emergency medical transportation (NEMT) in the St. Louis region, Steve was shaping passenger experiences at 30,000 feet during aviation’s golden era. That early exposure to excellence in hospitality shaped a powerful philosophy: consistent care, professionalism, and dignity should be non-negotiables—whether in the sky or on the ground.

Newman’s story is more than biography—it’s a roadmap for elevating healthcare transport. His pursuit of NEMTAC accreditation helped transform unwritten company habits into documented processes, laying the groundwork for scalable quality. His “priority transport” model ensures timeliness and compassion, especially for patients facing chronic and acute conditions.

In a standout quote, Newman says:

“Make the ride the best twenty minutes of the client’s day.”

That mindset—rooted in empathy and operational discipline—has earned his company high praise and business growth, all while advocating for a middle-tier “Priority Medical Transport” classification that balances flexibility, dignity, and healthcare outcomes.

Source: NEMT Today, Summer Edition (2025). “Thought Leader Interview: Steven Newman, Founder, 360 Quality Care + Transport Services.” Used with permission.