NOVEMBER 7, 2022

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October 360 Quality Care + Transport Services Safety Driver Award Program (SDAP)

$250 each month in Performance Rewards!

It’s easy to bring attention to our amazing staff.  Each and every one of you are critical to the success of our business.  It’s not because the business requires it of you, but because you choose to do the right thing, day after day, week after week, month after month.  There is something that drives you further than that of just having a job for pay.  We at 360 are all purpose driven!

That said, there are those among us who excel in ways that we can all aspire, and it’s important that we recognize them for their excellence demonstrated in passenger safety, customer acknowledgement and contributions towards the sustainability our business. 

Today we celebrate winners of October - the 360 Quality Care + Transport Services Safety Driver Award Program (SDAP)!  

The SDAP rewards the month’s outstanding performers in three critical categories of our business:  Driver and Passenger Safety, Customer Service, and Revenue.  One (or more) winners will be recognized and rewarded in each category as follows:

 

 

Driver and Passenger Safety: Driver performance is monitored, scored, and ranked through the GPS and camera systems in each vehicle with particular focus placed on distracted driving, speeding, sudden acceleration, hard braking, and hard core braking. A $100 gift certificate will be awarded to the driver with the highest monthly score (or split evenly between multiple winners). 

 

Our October winner is … split between Judy Lee (for the third month in a row) and Kathy Morisaki, who both scored 93/100 and each win a $50 gift certificate.  Congratulations Judy and Kathy!

Outstanding Customer Service:   A $100 gift certificate will be awarded to the driver/dispatcher with the most testimonials each month (or split evenly between multiple winners). Testimonials called in will be awarded 5 points each, and written (text, email or chat) testimonials will be awarded 10 points.

During the month of October, we received testimonial phone calls commending the service received by Ken, Debbie, Vicki, Mark, Judy, Terry and Ashley.  Great job to all of you.  However, leading the way for October were KC, who we received a written testimonial for, and James who had two testimonials called in during the month.  So our October co-winners are James and KC who each win a $50 gift certificate!  

 

Revenue = Profit = Growth:   A $50 gift certificate will be awarded to the driver who generates the highest average revenue per transport leg completed each month. Drivers must complete at least 40 legs per month to be eligible.  Again, the reward will be divided evenly in the event of a tie. 

Our October winner, for the second month in a row, is Tee who drove 96 transport legs with an average value of $105 per leg. Great job Tee!

   

July 28th, 2022

Hi everyone.  Hopefully you will like the video and social media post of today.  I wanted to take a minute to explain #STLMADE and what it means.  In a nutshell, it's part of an ongoing media/marketing/investment strategy put forth (paid for) by a handful of civic leaders who think St. Louis is deserving of a better image, both internally and externally.  One of their objectives was to focus  attention on building on the strengths of the community, to help build economic development.  Ironically, during the research it was largely determined that St. Louis had a poorer opinion of itself than what outsiders in other cities actually think of us. This weakness wasn't something that could be overlooked without taking  action, so they decided to do something about it. 

 

I was very fortunate to be involved with this early on and participated in the rollout and other things. The brand continues to grow and you will see it tied to things like the Cortex district, the Danforth Center, the  National Geospatial Administration (NGA), the new Soccer Stadium, Forest Park, Tower Grove Park, the soon coming Brick-line Greenway, the Missouri Botanical Gardens, the Gateway Arch, any of our amazing neighborhoods and many other assets specific to the St. Louis community that make our quality of life better, so we can believe in ourselves.  #STLMADE also celebrates all St. Louis residents, diverse in color, culture, belief and purpose.   All of us are #STLMADE!

 

So when you see it, remember that it was really designed to help our region, its employees, business owners, residents and visitors feel like they are special when being here - that they can be proud to be a part of something, appreciated, and comfortable feeling unconditionally behind the success of St. Louis. 

 

If you think about it, it's kind of what we are doing with 360.  We are all unconditionally behind the success of 360 as employees, partners, vendors and stakeholders.  This is a manifestation of the spirit of #STLMADE and it a beautiful thing. Each of us know that we are the best in the industry because we choose to think of ourselves that way.  It's simply about doing our part to improve not only the opinion of ourselves, but also the community we serve.  #STLMADE is the manifestation that the community and the company deserves.  Good on all of you!

July 25, 2022

Social Determinants of Health - Making the Case for "Quality" Transportation

It’s easy to take for granted the simplicity of driving your car for everyday errands, or a visit to a friend or a family member's home. But for many of us, it's a much needed doctors appointment that comes before everything else.

 

For those without a car, or who cannot drive anymore, a lack of transportation access can manifest into a lowered quality of life upon forfeiting those doctor’s appointments. This is what is called a negative social determinant of health — an adverse circumstance affecting a person’s overall well-being. The Social Determinants of Health (SDOH) have a major impact on people’s health, well-being, and quality of life.

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The SDOH also contribute to wide range of health disparities and inequities. For example, people who don't have access to grocery stores with healthy foods are less likely to have good nutrition. This raises their risk of health conditions like heart disease, diabetes, and obesity, lowering life expectancy relative to people who do have access to healthy foods. In the case of transportation, for those already suffering from these conditions, the consequences continue to manifest.

 

According to the American Public Health Association, 5.8 million people in the U.S. delayed medical care because they didn’t have transportation in 2017. This means they did not get to health care facilities for well care, intervention, follow up care and any other issue that could impact their health. Delayed care leads to poorer health and higher costs throughout the entire healthcare system.

The problem often resides in the individual and collective capacity among our community's transportation composite. Our current system often fails to identify and focus on the cases more urgent and severe - those in need of a quality provider.
At 360 Quality Care and Transport Services, we are committed to improving our community's alignment and understanding of the lack of quality healthcare transportation. The challenges that we face regarding quality transportation requires all of us to get on board, recognizing first that this is a social injustice requiring change. Second, helping spread the word while we at 360 take action with the tools and resources to improve.

July 17, 2022

Paralympic Powerlifting Event Highlights Perseverance, Teamwork and Collaboration.

(Chesterfield, MO, July 14th, /360 Quality Care & Transport/) It was the 4th of July, a day most people take off to celebrate our country’s independence, a day of leisure and BBQ followed by fireworks. It’s also the biggest vacation week of the year for most of us Americans. A time to re-charge. But not for the Newman family and their company, 360 Quality Care & Transport Services.

 

For the Newman’s, alongside their employees and partners affectionately called Team 360, it was the start of an 11-day, 15-hour work week that would put to test why they chose to go into business as a specialty transport provider in the Non-Emergency Medical Transport industry.

 

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It was back in November, 2021, when Dr. Kelley Humphries-Mascoll, Executive Director of Paralympic Operations at Logan University, contacted Stephen Newman, President of 360. Her objective: seek out and qualify a suitable partner specializing in wheelchair and mobility challenged transport. This made perfect sense, since 360 exists as a patient transport provider for hospitals, skilled nursing facilities, rehabilitation facilities and long-term care communities throughout the St. Louis metro area. It seemed a suitable fit for what Logan had planned.

 

The competition took place this past week at the Purser Center on the Logan University campus in Chesterfield, MO. It was an enormously successful event on all accounts. Congratulations to all.

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"Our business already runs at capacity most days. To take this on by ourselves would have disrupted our normal outflow of services to our beloved community. We are always concerned for the most vulnerable – the patients who need us the most, says Newman. We simply couldn’t let them down, and Team 360 didn’t.”

That's when he got the idea to form the 360 Collaborative, a partnership made up of 360 Quality Care and Transport Services, Friendship Village - Chesterfield, and SSM Health Foundation - St. Louis.

 

Friendship Village was eager to participate by providing the use of their larger wheelchair buses and help from their employees.

 

SSM Health Foundation of St. Louis joined in by helping plan media distribution to help bring attention to his vision. The plan was to bring attention to those with mobility challenges by embarking on a creative and collaborative journey to highlight the importance of transportation and the growing need. Especially when addressing chronic, acute, and catastrophic healthcare cases.

The competition took place this past week at the Purser Center on the Logan University campus in Chesterfield, MO. It was an enormously successful event on all accounts. Congratulations to all.

“We learned very quickly that this wasn't to be just any event. It was to be the first of its kind held in the United States, ever, and right in our own hometown!” says Newman. Logan University had recently announced that they were to host the 2022 World Para Powerlifting Parapan American Open Championships - a qualifying event for the 2024 Paris Paralympics.

 

Newman and his team got to work, thinking through the complexities of such an undertaking. They went on to work on a plan to transport, daily, the more than 300 talented athletes, coordinators, and coaches - most having physical impairments and many reliant upon wheelchairs. This over the course of the 11-day period. The challenges were immense. The teams would show up on different planes, terminals, on different days and times on flights that were most often postponed, cancelled, or changed. Later it was determined that the competition would have teams arriving from 36 countries worldwide! But the challenges didn't stop there.

 

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"We wanted to illustrate that the labor intensity required for wheelchair and mobility challenged transport cannot be taken for granted, especially for those most vulnerable in today's healthcare system" says Newman.

“Working side by side, we started our days as early as 2 AM and finished others well after midnight” says Newman. “Our combined driving team worked numerous, incredibly long hours without complaint, also loading and unloading over fourteen hundred bags and pieces of equipment. On July 4th alone, we provided 111 transports including 35 wheelchair transports, and in just over one hour that day, we completed 27 wheelchair transports and 23 ambulatory transports … all on a national Holiday!”

But what about the competition? "The competition was world class" said Carly Newman, Operations Director for 360 Quality Care & Transport Services. "Words simply cannot express the inspiration one gets when working an event like this". Case in point, Team USA member, Brett Forbes from Bonne Terre, Missouri. "Brett was born with Spina Bifida. but he just broke the World Rookie Record and took Bronze overall at just 16 years old! "I wouldn't have missed this for the world, my life is changed as a result of getting to know these athletes!" Team 360 took many photos throughout the competition.

A message from Stephen Newman:

I’m elated that we achieved and accomplished our short-term objective to manage the transportation requirements for this amazing event in a manner and style never experienced. But in truth it now re-sets the bar and gives our purpose driven company, 360, the confidence to achieve our bigger picture, the ongoing long-term goal of improving Access to Care for those most in need and those most at risk.

 

I’m elated that we’ve flawlessly accomplished our goal to make the St. Louis area proud throughout this event, but in truth, our real work still has a long way to go. Together, through partnerships, teamwork, commitments, and an undying drive to overcome adversity, just like the athletes we watched this week, we are intent on winning our own Access to Care Gold medal, and with a team like Team 360, I have no doubts that we’ll pull that off too! - RP

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July 12, 2022

A letter to Team 360 Employees

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Humbled. Proud. Elated. 

Three words that sum up just some of my feelings after having serviced the transportation needs of almost three hundred outstanding para-athletes from almost thirty countries all over the world over the past two weeks.

Dear Team 360

 

I’m humbled because our team and I personally witnessed some amazing athletic achievements as we watched World and Regional records being broken each day. Before this event, I think I took for granted the disabilities and adversities these athletes have endured throughout their lives, but make no mistake, they take their sport as seriously as every other Olympic athlete takes theirs. 

 

This event, and other Para World Championships like this one, give these athletes an incredible opportunity to represent their country, to wear their national uniform, and to showcase their immense dedication and commitment to their sport.  The 2022 World Para Powerlifting Open Championships held at Logan University in Chesterfield over the last week, gave these athletes a platform to prove they are the very best in the world at what they do.

 

But my words don’t do justice to the sacrifices, commitments, and enduring positive attitudes that they displayed each day. And the camaraderie they enjoyed in being together, laughing, conversing with each other through numerous different languages, was something I will never forget. Competitors and rivals sitting together in the lobby of a local hotel, friends one minute, competitors the next - all sharing the common bond of each wanting to be the absolute best they can be. As I said, it was very humbling!

 

I’m proud because participation in this sport requires a tremendous team to support each athlete. The coaches, trainers, performance managers, and team leaders for each team take as much pride in coaching and developing each of their athletes to be the best they can be as each athlete takes in achieving their own victories, medals, and personal bests.

 

Like these teams, 360 Care + Transport built a team to manage the transportation for this event. And like the teams themselves, we relied on additional outside resources to assist us. The driving and transportation management team from Friendship Village was 100% committed to this event from the very first conversation I had with them. They joined us every day and contributed immensely in making this event, in the words of the US Performance Team Leader, “the best transportation we have ever had in my twenty years of participating in these events”.

 

 

360 Care + Transport utilized our fleet of fifteen wheelchair vans alongside Friendship Village’s larger buses and vans to transport over 3,000 transport legs with 2,700 of them taking place in just a five-day period. Working side by side, we started our days sometimes as early as 2am and we finished others well after midnight. Our combined driving team worked numerous, incredibly long hours without complaint, also loading and unloading over fourteen hundred bags and pieces of equipment. On July 4th alone, we provided 111 transports including 35 wheelchair transports, and in just over one hour that day, we completed 27 wheelchair transports AND 23 ambulatory transports … all on a national Holiday!

 

On July 12th, we began our day at 2:30 AM and by 4:00 AM had already transported 84 participants including 40 wheelchair transports. By 1:30 PM, we had transported over 225 team participants including over 90 in wheelchairs. Talk about teamwork!  And while each driver deserves a ton of individual credit, so do the folks behind the scenes.

 

Other team members contributed by helping to load and unload the hundreds of bags, others met and escorted team members at the airport, and others poured over flight cancellations and delays that changed our pick-up schedules on an every-hour basis. On one occasion due to incoming flight delays, we were required to move an entire pre-planned day long transportation schedule to the afternoon and evening with just a few hours’ notice. Staff went above and beyond to re-arrange their own personable schedules so we could provide transports that evening until after 10:30pm.

 

And let’s not forget the amazing booking and transportation staff teams at both 360 and Friendship Village, who continued to run our already busy regular schedules seamlessly while so many of our staff and management team were overseeing this Para World Championship event. What other transport company or senior living community would have, or could have, done that?!? 

 

So, when I say I’m proud, I mean I feel so proud to be blessed and fortunate enough to have built such an amazing team of committed, caring and compassionate drivers, dispatchers, and booking agents.

 

You all are simply amazing, and my words don’t begin to express my appreciation and gratitude for all of you.

 

I’m elated because we did it! We completed perhaps the biggest challenge we’ve ever faced as a company! Back in November 2021, when we were first approached to manage this event, secretly I wondered how and if we could do it. It was before inflation took its grip on the world, though we were already amid supply chain issues that were making it extremely difficult to acquire new vehicles to keep up with our growth.  At that time, we didn’t know just how much labor shortages would impact the service industry and we weren’t thinking about gas prices almost tripling and other inflation costs rising at unprecedented rates. But here we are now, having somehow added several more vans to our fleet, and having hired several additional personable, friendly, and reliable drivers to our team while somehow keeping the culture of our 360 Team together throughout what has been another very challenging year.

 

And while we were doing that, we developed an amazing partnership with one of the most prestigious senior living communities in the area to build a collaboration that together, allowed us to manage and execute this amazing event that at no time, required a participant to wait more than a handful of minutes for their next transport. As we all know, friendships and partnerships provide a lifeline, and they are critical components in improving lifestyles for the people that both 360 and Friendship Village typically serve.

 

At 360 Care + Transport, we don’t just think of ourselves as a traditional transportation provider. We think of ourselves as a critical component of the nation’s health care system providing Access to Care that improves overall health outcomes while lowering medical expenditures for all.  We are creative in our approach to providing a win-win solution that is built upon high quality customer service, timeliness, and unprecedented reliability.

 

So, while I’m elated that we achieved and accomplished our short-term objective to manage the transportation requirements for this amazing event in a manner and style never before experienced, in truth it now re-sets the bar and gives us confidence to achieve our bigger picture, ongoing long-term goal of improving Access To Care for those most in need and those most at risk. I’m elated that we’ve flawlessly accomplished our goal to make the St. Louis area proud throughout this event, but in truth, our real work still has a long way to go. Together, through partnerships, teamwork, commitments, and an undying drive to overcome adversity, just like the athletes we watched this week, we are intent on winning our own Access to Care gold medal, and with a team like all of you, I have no doubts that we’ll also pull that off too!

 

Thanks to all of you for everything you have done, and continue to do, for us every day.  We simply couldn’t do it without you.   

  

Sincerely,

 

Steve